Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules,2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.fabricspa.com and Fabricspa application for mobile and handheld devices.
Terms of Use
These terms of use (the “Terms of Use”) govern your use of our website www.fabricspa.com (the “Website”) and our “Fabricspa” application for mobile and handheld devices (the “App”). The Website and the App jointly referred to as the “Platform”. Please read these Terms of Use carefully before you the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading, or even merely using the Platform, you shall be contracting with Fabricspa and you signify your acceptance to this Terms of Use and other Fabricspa policies posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, create a legally binding arrangement to abide by the same. The Platform is owned and operated by Jyothy Fabricare Services Limited, a public limited company incorporated under Companies Act, 1956 and having its registered office at Ujala House, Ramakrishna Mandir Road, Kondivita, Andheri (East), Mumbai – 400059 (MH - India) and corporate office at Manipal Centre, #903, North Block, Rear Wing, Dickenson Road, Bangalore – 560042 (KA-India). For the purpose of these Terms of Use, wherever the context so requires, “you”, “user”, or “User” shall mean any legal person who is transacting on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. They can be customer of Fabricspa. The terms “Fabricspa”, “we”, “us”, “our” shall mean Jyothy Fabricare Services Limited.
Changes Modification if any
These Terms of Use are subject to modifications. We reserve the right to modify or change these Terms of use and other Fabricspa policies at any time by posting modified documents on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and Fabricspa policies and note the changes made on the Platform. Your continued usage of Services after any change is posted constitutes your acceptance of the amended Terms of Use and other Fabricspa policies. As long as you comply with these Terms of use, Fabricspa grants you a persona, non-exclusive, non-transferable, enter and use the Platform. By accepting Terms of Use, you also accept and agree tp be bound by the other terms and conditions and Fabricspa policies as may be posted on the Platform from time to time. Fabricspa provides Laundry and Dry-Cleaning services either through its retail stores or stores managed by Franchisees. It has another arm called “Fabricspa Essentials” to sale products. You agree, undertake, and confirm that your use of Platform shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify. Publish, transmit, update or share any information that –
Belongs to another person and to which the user does not have any right to
Si grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatever:
Harm minors in any way:
Infringes any patent, trademark, copyright, or other proprietary rights:
Violates any law for the time being in force:
Deceive or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing on nature
Impersonate another person
Contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer resources.
Threatens the unity, integrity, defence, security pr sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of ny office or is insulting any other nation
Creates liability for us or causes us to lose the services of our internet service provider or other supplies.
Other Terms
The Customer is required to provide genuine and complete details about his/her name, residential address, contact number & e-mail ID at the time of booking the pick-up/creating the order.
The Store In-charge/Delivery boy shall have the right to thoroughly examine the garment(s) and inquire about any existing damage(s)/defect(s) before accepting the garment(s). Customer is required to cooperate with the same.
The garment(s) collected on weekends/holidays shall be sent for processing only on the next working day. Hence there could be possibilities of delay in such cases.
The Customer shall ensure that no valuables/belongings is/are handed over along with the garment(s). JFSL is not to be held responsible for any loss/damage/theft etc in this regard.
Garment(s) shall be delivered on the scheduled date of delivery as per the EGRN. However, any delay in delivery due to reasons including but not limited to occurrence of Force Majeure events does not entitle the Customer for any compensation/discount.
Express Service/Urgent delivery/Premium service shall be charged at applicable rates and the Customer is required to check with the same at the respective store.
The Customer shall take delivery of the processed garment(s) within 30 days from the date of delivery as per the EGRN, failing which the garment(s) shall be sent back to the processing unit and delivery of the same thereafter shall be subject to additional charges. The Customer shall produce original EGRN while taking back delivery of the processed garment(s) as well duly sign the original Invoice. JFSL shall not be held responsible/accountable for garment(s) not claimed within the said period of 30 days from the date of delivery as per the EGRN.
The Customer is required to examine the garment(s) in detail before accepting the delivery. JFSL shall not entertain any complaints related to damage(s) and/or loss of garment(s), delivery of wrong garment(s), mismatch in the number of garments etc. post handing over of the garment(s).
In case the Customer is not satisfied with the services, the said garment(s) should be booked for a rewash within 24 hours from the time of delivery of the garment(s). No garment shall be accepted for rewash/rectification without Original Barcode tag.
JFSL shall not be held responsible for damages whatsoever caused due to age/poor quality of garment(s) that are unable to sustain the cleaning process.
JFSL will take every reasonable & possible effort to remove all kinds of stains but doesn’t guarantee 100% stain removal.
Garment(s) are assigned to undergo wet wash or dry cleaning (whichever is best suitable for the said garment) after an expert analysis of the type & texture of the garment(s) in the processing unit.
The Customer should dry the upholstery on furniture, car seats, sofa, chairs, and carpets/mats etc by themselves after the services to avoid foul odour.
JFSL shall not be held responsible/liable for any loss(s) or damage(s) of/to garments due to occurrence of Force Majeure events/any reason beyond reasonable control of JFSL.
The tariff for designer wear(s) will be decided on a case-to-case basis depending upon the complexity of the garment and the Customer shall be communicated at the store, under which category the garment(s) falls, based on which the service charges would be ascertained.
In the event the garment is wrongly booked (eg: cotton instead of silk) the same shall be intimated to the Customer and the service charges shall be in accordance with the standard rates of JFSL as per the actual type/texture of garment(s).
Compensation towards damage(s) to/loss of garment(s) despite reasonable care and under any given circumstance shall be Rs.3,000/- or 10 times the wash cost of the said garment, whichever is lesser.
Any offers/coupons provided by JFSL can be redeemed/claimed within the validity period and only upon customer’s request at the time of booking the pick-up/creating the order.
In the event of home/ door to door services, the Customer is advised to verify the Employee Identity Card before availing services. Customer can also call us on 080-46644664/7795004664 to verify the employee sent by JFSL.
JFSL reserves the right to cancel/modify/change the terms & conditions herein above at any point in time as deemed fit and without any prior intimation to the Customer.
All disputes are subject to the jurisdiction of Courts in Bengaluru only.
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